GCCCU Professional Development Events

Power Up Your Customer Service

Wednesday, May 17, 2017

Thomas More College
Steigerwald Hall - Saints Center

 

Power-Up your Customer Service!

 

Creating Extraordinary Experiences on the Frontline Module I

 

To make the workshop available to all faculty and staff while minimizing interruption to classes or office services, GCCCU is offering the workshop at two separate times.

Faculty and staff may attend one session on either


Wednesday, morning May 17, 2017
8:30 AM to 11:00 AM

OR
Wednesday afternoon, May 17, 2017
1:00 PM to 3:30 PM

The votes have been tallied and the results are in. With profound impact on productivity, competitiveness, loyalty and ultimately survival, customer service definitely matters. This workshop is a content rich, interactive experience. Participants will leave with new skills, perspectives and attitudes to power-up their customer service with internal and external customers.

 

You will learn:

  • What customers really want
  • The immutable laws of great service
  • Five essential skills to create extraordinary experiences
  • The language of great service
  • What not to say to customers
  • And much more

 

Joan Fox, renowned customer service expert, will present this session focused on ways to improve and increase your customer service skill set resulting in a great experience for your customers. 

 

 Click here to register for Power Up Your Cusotmer Service.

 

SAVE the DATE - Power Up Your Customer Service - Module II on Thursday, October 5th, 2017.